Highlighting Sponsors, Funders and Partners in Your Mobile App

Highlighting Sponsors, Funders and External Partners in Your Mobile App from InstantEncore

Tips for Promoting Your Mobile App, Part 2: Encouraging Downloads When Patrons Attend Events

In part 1 of this blog series, we shared some tips for encouraging your patrons to download your mobile app when they are not at a performance.  So what can you do to encourage your audience to download your app when they are attending one of your performances?

Curtis Institute of Music displays
this six-foot retractable banner
in the lobby at performances. 

6 Tips for promoting downloads when the audience is at your event or performance

1. Spotlight your app on the back of tickets or ticket envelopes to be picked up on-site.

• Include the app logo and a brief description of the app's value.
• Highlight the Smart App Download URL.
• Add a QR Code linked to the Smart App Download URL.
  [How-to video]

2. Display signs and/or banners strategically throughout the venue.

• Include screenshots from the app, the logo, and a brief description of the app's value.
• Highlight the Smart App Download URL.
• Add a QR Code linked to the Smart App Download URL.
• Consider placing signs in areas where patrons are more likely to congregate: seating areas in the lobby, concessions, coat check, merchandise table, etc.
• If you will need to move the signage regularly, retractable banners are a portable, self-contained option.   

3. Pass out promotional cards to attendees in the lobby.  

• Choose a strong screenshot for the front of the card.  
• If you are promoting the overall value of the app, then highlighting the home screen may work well.
• If you are promoting the special content available in the app for performances, then you may want to print small batches of cards.  With each new batch, the front of the card can be changed to the landing screen for that performance's At The Event content.
• On the back of the card, emphasize the value of the app for patrons attending your event and provide instructions for downloading.
• Include the Smart App Download URL.
• Add a QR Code linked to the Smart App Download URL.
• Encourage the card holder to opt-in for your push notifications by emphasizing how they will benefit from receiving those messages.
• Partners who communicate the type of content they send via push notifications prior to the app download see a higher opt-in rate than those who do not.

Kennesaw State University's School of Music hands out
promotional cardsfor their mobile app.

4. Present slides on digital screens in the lobby or projected in the performance hall.

• Include a screenshot or the app logo, as well as a description of how they will benefit from downloading the app.
• Highlight instructions for downloading the app and/or provide the Smart App Download URL.
• Since these are usually timed slides, there is no need to include a QR code.

The Ford Center for the Performing Arts projects slides on the overhead
screen in the performance hall to prompt app downloads.

5. Highlight your mobile app with an ad or an insert in your printed program.

• If you are using a full-page ad or insert, include a compelling screenshot from the app.  If you are going with a smaller ad or insert, use the app logo.
• Include a brief description of the app's value.
• Feature the Smart App Download URL.
• Add a QR code linked to the Smart App Download URL.

Austin Symphony Orchestra advertises their mobile app and its performance-specific
content with a full-page ad in their printed programs.

6. Mention your mobile app in stage announcements.

• You can do this while simultaneously asking the audience to turn off their mobile devices.
• For example:  "We hope that you used our mobile app to access the special content available for tonight's show.  If you have not, see page 5 in the program for information on how to download the app during intermission.  At this time, however, we ask that you turn off all mobile devices or set them to silent mode."
• Don't be afraid to guide the audience's behavior toward acceptable mobile etiquette in your venue.

Branding Your Mobile App with Graphics

According to the American Marketing Association, a brand is "a name, term, sign, symbol or design, or a combination of them intended to identify the goods and services of one seller or group of sellers and to differentiate them from those of other sellers."  So how are performing artists and arts organizations using graphic elements within their mobile apps to identify and differentiate themselves from other artists and arts organizations?

Mezzo-soprano Angela Young Smucker IS her brand.

VISAGE: For individual artists and ensembles, they are the brand.  Correspondingly, the brand is typically connected directly to their visage.  In the example above, mezzo-soprano Angela Young Smucker uses her headshot as a primary tool for building her brand recognition.

You'll notice that she uses a singular image as a graphical branding tool - for every icon, for every platform.  The constant and consistent use of this image provides for a strong fortification of her visual brand online and on mobile devices.

Linden String Quartet uses various images of the group members to strengthen their brand.

The use of multiple visage-focused graphics can also reinforce an artist or ensemble's visual brand.  In the example above, Linden String Quartet uses multiple images of the quartet members to fortify their brand.  In some of the images, they hold their instruments which plays more strongly on the musical nature of the brand.  Other images feature the ensemble in jeans and t-shirts which highlights their accessibility.

San Diego Opera builds its visual brand around the typographical design for the "O" in opera. 

LOGO:  Perhaps, the most common visual branding element for organizations is their logo, which may be an image, text, or a combination of the two.  For example, San Diego Opera has a primarily textual logo with the sole graphical departure being the "O" in opera, which has a different slant and font than the rest of the text.  While they often use the entire logo to brand the organization, a predominant emphasis is placed on the "O" for building brand recognition.  Even in the smaller icons for their mobile app, the signature "O" is the piece of the logo that remains the most recognizable.

The Cleveland Orchestra uses a seemingly unrelated graphical element -- branches with leaves --
as the primary tool for visually branding the organization within its mobile app.

Sometimes the logo shows a direct relationship to the organization, as in the case of the San Diego Opera.  Other times, the logo pushes the viewer to make their own connections between the graphic and the organization.  If we look at The Cleveland Orchestra, we can see that they consistently use a silhouetted branch pattern in their visual branding.  As there is nothing particular about this branch pattern that connects directly to orchestral music or the city of Cleveland, viewers must create the relationship for themselves.  Interestingly enough, the consistent and repeated use of the graphic insists to the viewer that there IS a connection -- we just have to figure out what it is.

Okay, so what about their Homepage Icon?  This icon appears in the Welcome message area at the top of the Home page.  It also serves as the default icon for any content in the mobile which does not have an image associated with it.  In this case, The Cleveland Orchestra was already using their graphic and color (see next section) in the Background Image for the app - so they needed to use another image as the Home page so that the icon did not get lost.  They decided to use an image of the stage from the audience's point-of-view.  This is a great way of subtly reinforcing the app user's relationship to a live performance's audience.  Bravo!

COLOR:  As noted above The Cleveland Orchestra carries the colors established on its standard website into its mobile app as a branding element.  Another example of how color may be used for branding within the mobile app is Pacific Symphony.  Let's analyze the collage above from top left across and down to bottom right.

Pacific Symphony starts pulling color from their standard website into the header for their Tumblr blog along with the graphical and textual elements of their logo.  Then, they pull the color into a gradiated background for the app store icon which also features the logo's text in white as well as a silhouetted version of the logo's graphic.  This reappears in both the Menu Icon and the Homepage Icon.

They choose a lighter version of the background color and graphic silhouette for the app's Splash Screen, then they exchange the background color for a complimentary one in the Background Image.  Why?  With the Homepage Icon pulling the same color and graphic presentation as the App Store Icon and Menu Icon, they need a strong contrasting color that would allow them to continue to use the graphic element within the Background Image without it being too much for the eye.  It also provided them with another color that could be used in Blog Feed Icon to further differentiate where the content in the app is coming from while maintaining the organization's visual brand.

So as you build your online and mobile presence, consider your visual brand every step of the way.   What must stay consistent and where can you benefit from variation?  If you can master that, then your fans will always recognize your brand - wherever they may see it.